Cancellation & Service Agreement Policy

Professional DJ Services • Equipment Rental • Wedding Entertainment

This page outlines Sound Unique’s official cancellation terms and service agreement. By booking any service, rental, or entertainment package, clients acknowledge and accept the policies described below.

Cancellation Policy

1. Reservation & Retainer

A signed service agreement and a non‑refundable retainer are required to secure your event date. Once reserved, that date is held exclusively for your event and will not be made available to other clients.

2. Client Cancellation

• More than 60 days before the event: Payments beyond the retainer may be refunded.

• 20 days before the event: Up to fifty percent (50%) of payments beyond the retainer may be refunded.

• 8 days before the event: No refunds will be issued due to staffing, preparation, and scheduling commitments.

• Equipment rental cancellations within 48 hours: Non‑refundable.

3. Rescheduling

Clients may reschedule their event one time without penalty if:

• Written notice is provided at least 30 days before the event date; and
• The new date is available on Sound Unique’s calendar.

Payments already made will transfer to the new date. Additional fees may apply if the revised event requires different services, equipment, or staffing.

4. Reduction of Services

Requests to remove services (such as eliminating a photo booth package, reducing event hours, or changing entertainment options) within 48 hours of the event may not result in a reduction of the contracted price.

5. Client No‑Show

Failure to provide venue access or event‑day communication is considered a cancellation. No refund will be issued.

6. Force Majeure

Neither party shall be held liable for circumstances beyond reasonable control, including severe weather, natural disasters, government restrictions, power outages, or emergencies. Sound Unique will make reasonable efforts to reschedule services and apply payments toward a future date.

7. Cancellation by Sound Unique

If Sound Unique must cancel due to illness, emergency, or circumstances beyond its control, the client will receive a full refund of all monies paid, including the retainer, or Sound Unique will assist in securing a qualified replacement when possible.

8. Agreement

By signing the service agreement and submitting payment, the client acknowledges that they have read, understood, and agreed to the terms of this Cancellation Policy.

Service Agreement

1. Event Information

The Agreement includes:

• Event type
• Event date
• Venue name and address
• Start and end times
• Estimated guest count (equipment rental excluded)

2. Services Provided

Sound Unique agrees to provide the following services as selected:

• DJ Services
• Ceremony Audio
• Reception Entertainment
• Equipment Rental
• Wireless Microphones
• Dance Floor Lighting
• Additional equipment as requested

3. Fees & Payment

• Total contract price
• Remaining balance due date
• Accepted payment methods: cash, check, Venmo, Zelle, credit card (if applicable)

4. Reservation of Date

The event date is reserved only after receipt of the signed Agreement and required retainer. The retainer is non‑refundable.

5. Client Responsibilities

The Client agrees to:

• Provide accurate event details
• Ensure access to electrical outlets and a suitable performance area
• Obtain any required venue permissions
• Designate a contact person for event‑day communication

6. Cancellation & Rescheduling

• The retainer is non‑refundable
• Refunds follow the cancellation timeline listed above
• Equipment rental cancellations within 48 hours are non‑refundable
• Rescheduling is subject to availability

7. Overtime

Additional service time requested during the event will be billed at the agreed hourly rate, subject to availability.

8. Liability

Sound Unique shall not be liable for delays, interruptions, or inability to perform due to circumstances beyond its control, including severe weather, venue restrictions, power failures, or emergencies.

9. Equipment Protection

The Client is responsible for any damage caused by guests, venue staff, or third parties to Sound Unique’s equipment during the event.

10. Photography & Promotion

Clients may choose to grant or deny permission for Sound Unique to use photographs or videos from the event for promotional purposes.

11. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions and agreements.

Optional Wedding Add‑Ons

Final Notice

By booking with Sound Unique, submitting payment, or signing the service agreement, clients acknowledge that they have read and agreed to the Cancellation & Service Agreement Policy.

Last Updated: July 2026